Privacy Policy

This Privacy Policy describes how Care Indeed, Inc. ("Care Indeed," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit AskVanessa.com (the "Site") or use our services. AskVanessa is a Care Indeed service and brand dedicated to geriatric care navigation for Bay Area families.

By using the Site, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Site.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete the consultation booking form
• Submit the client intake form
• Submit a professional referral
• Subscribe to our newsletter
• Download resources or guides we make available
• Contact us by email or phone

This information may include your name, email address, phone number, mailing address, care recipient details, care needs, insurance information, and other details you choose to share.

Information Collected Automatically

When you visit the Site, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar technologies to collect this information.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Schedule and manage consultations
• Process referrals from healthcare providers and professionals
• Send you relevant resources, updates, and educational content (with your consent)
• Improve and personalize your experience on the Site
• Comply with legal obligations

Health-Related Information

Some information you provide through our intake, consultation, or referral forms may include health-related details about you or the person you are seeking care for. We treat this information with the highest level of care and confidentiality.

While AskVanessa.com is an informational and care navigation platform (not a covered entity under HIPAA for purposes of this website), we apply privacy safeguards consistent with healthcare industry best practices. Health-related information submitted through our forms is:

• Transmitted securely using HTTPS encryption
• Stored in access-controlled systems with limited personnel access
• Used only for the purpose of providing care navigation services
• Never sold to third parties
• Shared only with Care Indeed staff directly involved in your care consultation

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors are coming from. You may control or disable cookies through your browser settings, though some features of the Site may not function properly without them.

We may use analytics services (such as Google Analytics) to help us understand how visitors use the Site. These services may collect information about your use of the Site and report it to us in aggregate form.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Care Indeed staff: To provide the care navigation, consultation, and referral services you have requested.
• With service providers: Trusted third parties who assist us in operating the Site, conducting our business, or servicing you (e.g., email providers, form processors), under confidentiality agreements.
• When required by law: To comply with legal obligations, enforce our Terms of Service, or protect the rights, property, or safety of Care Indeed, our users, or others.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. The Site operates exclusively over HTTPS, and form submissions are encrypted in transit. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
• Disable cookies through your browser settings

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to exercise any of these rights.

Children's Privacy

The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: